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I'm looking for a particular product but cannot see it listed? |
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All the products we currently stock are listed on the website. If particular items are no longer available then they will be removed.
If you are looking for a particular design try searching using the search box at the top of the page, try entering the first 3 letters of the
design for example Kal for Kalamakari.
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What's your returns policy? |
If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened with any seals intact and we will issue a full refund for the cost of the item excluding any delivery charge paid. We can only accept the return of opened items if they are faulty. If you wish to return goods to us you must send them back to us at our contact address at your own cost and risk. We will be unable to issue credits for items that we do not receive.
We are unable to exchange items that are not damaged, defective or incorrect.
In the event of us sending you a replacement for a damaged, defective or wrong item, you must return the item to us within 30 days. We reserve the right to charge the price of the replacement item to the payment card used for the original order if you do not return the item within 30 days of receiving the replacement item.
Our returns policy does not affect your statutory rights.
Our returns address:
R.E.DAWSON LTD
UNIT 16
DEANFIELD WAY
LINK 59 BUSINESS PARK
BB7 1QU
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How is my order delivered? |
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The large majority of our parcels are despatched by courier. You will be emailed when your order is despatched and the parcel normally arrives the following working day.
In most cases it is advisable for you to get your parcel delivered to an address where you or somebody you know will be able to sign for it. We normally despatch orders in
approximately four working days of receipt of your order. Parcels can be left without a signature as instructed at your own risk.
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How can I get in touch? |
Our contact number is 0844 7366126 normally your question can be answered by the person answering your phone call.
Our Opening Hours
Mon - Sat : 9.00am - 5.30pm
Sun : 10am - 4pm
Bank Holidays : 10am - 4pm
Alternatively use the box above to contact us.
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Can I have a sample? |
| Unfortunately we are unable to offer samples although if you are interested in a particular design but are unsure as to
whether it will be suitable then one pillowcase can be purchased and at checkout select the £1.50 - Sample delivery charge.
This option is only available to the U.K. Mainland and can be used for one pillowcase only.
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Can I view your products anywhere? |
| Our products can be viewed at our Department Store in Clitheroe however please note we do not have the full range in store.
If you intend to visit please contact us at least 24hrs before so that we can ensure the products you wish to view are available in store.
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Do you deliver to BFPO addresses? |
| Unfortunately we are unable to deliver to BFPO addresses. |
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