Customer Service Advisor Clitheroe (Full Time)

Dawson's Department Store is a family owned business which originally started in the centre of the market town of Clitheroe in the Ribble Valley, Lancashire. It now has expanded its presence online offering five specialist retail websites covering most homeware items.

We are looking for someone to join our busy Customer Service Team in our Clitheroe office.

Duties to include:
Answering inbound phone calls to: customers, suppliers, couriers and both of our stores.
These calls are often queries regarding product information, order updates or to report an issue with an order.
Responding to emails from customers.
Office administration tasks such as processing refunds and taking customer orders.

Ideal Candidates will:
Have excellent written and oral communication skills.
Be a proficient computer user with an understanding of general office applications.
Be able to provide excellent Customer Service.
Willing to learn about our wide range of products to provide specialist advice and help.
A team player who understands the importance of working together and supporting their colleagues.

Key Information:
Full time role.
Working pattern to include two Saturdays a month.
Working at our busy Clitheroe warehouse site in the office.
Benefits: Staff Discount. Free Car Parking. Social Events. Staff Training.

To Apply:
Email your covering letter and C.V. to [email protected]